Level Shoes has taken significant strides this year in terms of delivering a higher customer experience. In addition to opening an all-new retail outlet at Atlantis The Royal, the home-grown hybrid retailer of designer footwear has also launched new personalised shopping experiences ‘Personal Shopping’ suite and ‘By Appointment.’
The new Level Shoes outlet in Atlantis The Royal adds to the brand’s existing stores in Dubai Mall. Beyond offering a new address to serve its customers, the new outlet also debuted an all-new customer experience concept, the Personal Shopping Suite.
It offers guidance and style advice, and takes care of the full shopping journey by arranging the delivery of any online purchases directly to the guests’ location within 90 minutes. In addition, clients can make use of in-store services such as complimentary gifting. They also have the option to ship their online purchases internationally.
“Always one step ahead, we’re breaking new ground with the launch of this curated boutique and the opportunity to experiment with a new form of hybrid retailing,” said Elisa Bruno, Managing Director of Level Shoes. “With clienteling and personal shopping at its core, I’m extremely excited to bring our platforms to the forefront of our customers’ reach and make shopping with us easier than ever. After all, what can be better than handsfree shopping with a personal stylist?”
The brand’s new By Appointment concept takes the exclusivity quotient a notch higher at its Dubai Mall store. Launched in collaboration with the Dubai-based design house Gallery Collectional, By Appointment builds on the Personal Shopping suite concept by offering a dedicated and intimate luxury space for clients to get even more personalised styling advice, or for brands to host clients and events.
Launched as part of the inaugural Dubai Fashion Week calendar, the By Appointment launch event showcased made-to-order products from coveted brands, set in the backdrop of Gallery Collectional’s curated designs.
At the launch event, Elisa Bruno, said: “We are excited to be launching our highly anticipated By Appointment service and suite. Following the recent success of our personal shopping suite in Atlantis The Royal, we are delighted to be extending this further with our very own dedicated design-inspired suite allowing us to personalize our clients’ experience even further.”